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Software Development and Project Management

In IT service management, which process mainly aims to investigate the root cause of recurring failures and prevent them from happening again through permanent fixes?

  1. AIncident management
  2. BChange management
  3. CProblem management
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Answer: C. Problem management

Incident management aims to restore the service as quickly as possible, using workarounds if needed, when a failure or similar event stops the service or degrades its quality. Problem management aims to identify the root cause of incidents (the problem), consider a permanent fix and prevent recurrence. When the system is changed as a fix, change management evaluates the impact and risk and approves the change before it is carried out.

  • A. Its aim is to restore the service as quickly as possible; resolving the root cause is the role of problem management.
  • B. This process evaluates the impact and risk of changes to the system, approves them, and controls how they are carried out.
  • C. Correct. It identifies the root cause and prevents recurrence through permanent fixes.
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  2. In the V-model of software development, which test corresponds to the requirements definition phase and checks that what was decided in that phase is satisfied?
  3. In Scrum, which role is accountable for the content and ordering (priority) of the Product Backlog items and for maximizing the value of the product?
  4. In Scrum, which event takes place at the end of a Sprint to show the completed Increment (the working product) to stakeholders, gather feedback and adjust future direction and the Product Backlog?
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