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What is Configuration management?

The process of identifying the components that make up an IT service (configuration items, CIs) and recording their attributes (version, location, owner and so on) and their relationships with other CIs accurately, keeping them up to date. The database that holds these records is called the CMDB (configuration management database). CIs include servers and network equipment, software, documents and the services themselves. Knowing the relationships between CIs makes it easier to determine the scope of a failure and the impact of a change.

Japanese name: 構成管理

Configuration management appears in 4 practice questions across 1 topic, including IT Service Management and Systems Audit.

Field: IT Service Management and Systems Audit

Try it: questions about Configuration management

Which of the following describes a configuration item (CI) recorded in the CMDB (configuration management database) in configuration management appropriately?

  1. AA table that totals the number of inquiries received by the service desk by month and by service
  2. BA component that is needed to deliver a service and is placed under management, such as hardware, software or a document, recorded together with its version, location and relationships with other CIs
  3. CSoftware that users buy personally and use for their work, and that the organization neither tracks nor manages
Show answer and explanation

Answer: B. A component that is needed to deliver a service and is placed under management, such as hardware, software or a document, recorded together with its version, location and relationships with other CIs

Configuration management is the process of identifying the components that make up IT services (configuration items, CIs) and recording their attributes and relationships with other CIs accurately, keeping them up to date. CIs include servers and network equipment, software and its versions, documents such as design documents and procedures, and the services themselves. Knowing the relationships between CIs makes it easier to determine the scope of a failure and the impact of a change.

Configuration management in the explanations

Questions that mention Configuration management (4)

  1. Which of the following describes a configuration item (CI) recorded in the CMDB (configuration management database) in configuration management appropriately?
  2. Which of the following is a document in which an IT service provider collects the list of IT services that users can choose and use, together with the description of each, its conditions of use, its standard service levels and how to request it or make inquiries?
  3. Which of the following is an appropriate way to carry out change management?
  4. Several approved changes are bundled into a release and deployed to the production environment. Which of the following is an appropriate way to carry out release management?

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Related terms

Change management Audit trail BCP (business continuity plan) CAAT (computer-assisted audit techniques) Escalation Incident management Internal control IT governance ITIL MTTR (mean time to repair)

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