IT Service Management and Systems Audit
Which of the following is an appropriate activity of capacity management?
- AWhen a failure occurs, using a recorded workaround to restart the service as quickly as possible
- BMonitoring CPU and storage utilization and so on, forecasting future demand, and securing the necessary processing capacity in a planned way at a cost that matches its value
- CReceiving and recording user inquiries and failure reports together at a single point of contact
Show answer and explanation
Answer: B. Monitoring CPU and storage utilization and so on, forecasting future demand, and securing the necessary processing capacity in a planned way at a cost that matches its value
Capacity management is the activity of securing, at an appropriate cost, processing capacity (CPU, memory, storage, network bandwidth and so on) that matches current and future business demand. Utilization and response times are monitored and trends analyzed, demand is forecast taking into account growth in users and plans for new business, and expansion is planned. Too little capacity causes slow responses or outages, and too much wastes money.
- A. This is an activity of incident management.
- B. Correct. The necessary processing capacity is secured in a planned way, based on monitoring and demand forecasts.
- C. This is the role of the service desk.
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